Terms and Conditions

Welcome to PlantPal Tools! By accessing our website and placing an order, you agree to the Terms and Conditions outlined below. These govern your relationship with PlantPal Tools and ensure a clear, secure shopping experience.

Article 1 – Definitions

  • Cooling-off Period: 14 days to cancel a purchase without providing a reason.

  • Consumer: A person buying for personal use, not for business.

  • Day: Calendar day.

  • Duration Contract: Agreement for recurring product/service delivery.

  • Durable Medium: A format (e.g., email, PDF) allowing data to be stored for future reference.

  • Right of Withdrawal: The right to cancel a purchase within the cooling-off period.

  • Entrepreneur: PlantPal Tools, the seller.

  • Distance Contract: A purchase agreement made online or remotely.

  • Remote Communication: Tools (e.g., website, email) used to conclude contracts.

  • Terms and Conditions: These binding terms between you and PlantPal Tools.

Article 2 – Applicability

These Terms apply to all offers, orders, and distance contracts on our site.
They are available before checkout and can be saved or printed.
If product-specific terms apply, the most favorable condition for the consumer will prevail.

Article 3 – Company Details

Business Name: CAVELLEO LIMITED.
Registration Number: 78188448
Registered Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG

Article 4 – The Offer

All offers are non-binding and may change. Each product listing includes:

  • Clear product descriptions and illustrative images

  • Total price (excluding applicable taxes or duties)

  • Shipping fees (if any)

  • Details about the right of withdrawal

  • Payment, delivery, and return instructions

  • Offer validity period

Article 5 – The Contract

A contract is created once the consumer accepts the offer and fulfills the conditions.
For online purchases, this is confirmed digitally.
PlantPal Tools reserves the right to cancel orders with valid reason.

Article 6 – Right of Withdrawal

You may cancel your purchase within 14 days of receiving the product.
To withdraw:

  • Notify us in writing or via email.

  • Return the product in original condition and packaging within 14 days of notice.

Article 7 – Returns & Refunds

  • Return shipping costs are the consumer’s responsibility (unless faulty item).

  • Refunds are processed within 14 days of return receipt.

  • Initial shipping charges are refunded only for standard delivery.

Article 8 – Pricing

  • Prices may change and are valid at the time of purchase.

  • We are not liable for pricing errors.

  • Buyers are responsible for customs duties, import taxes, or VAT, where applicable.

Article 9 – Product Warranty

All products must match their descriptions and be fit for use.
Warranty does not cover:

  • Misuse or neglect

  • Unauthorized repairs or alterations

  • Normal wear and tear

Report product defects within 14 days of delivery.

Article 10 – Delivery

  • Orders are shipped to the provided address.

  • We will inform you of any delays.

  • If a product is unavailable, a suitable replacement may be offered (optional).

Article 11 – Duration Contracts

  • Contracts for regular delivery can be canceled with 1-month notice.

  • Fixed-term contracts do not auto-renew unless agreed.

  • Long-term contracts may be canceled after 12 months.

Article 12 – Payment

  • Payment is due at checkout unless otherwise stated.

  • Errors in payment or billing must be reported immediately.

Article 13 – Complaints

  • Complaints must be submitted within 7 days of issue.

  • We will respond within 14 days.

  • Valid claims may result in refund, replacement, or alternate resolution.

Article 14 – Disputes

We aim to resolve all disputes amicably.
If unresolved, disputes are subject to local consumer laws and jurisdiction.

Article 15 – Changes to These Terms

PlantPal Tools may update these Terms periodically.
The latest version is always available on our website. Continued use of our site constitutes acceptance of any updates.

By shopping with PlantPal Tools, you agree to these Terms and Conditions.
Thank you for trusting us with your gardening needs! 🌿